Dinner & Entertainment

  Location: Halifax Marriott Harbourfront - Nova Scotia BCD

Internet Sensation of “United Breaks Guitars” fame, Innovates in the
 Customer Experience, Social Media Driven World
 
Bio - Dave Carroll , Internationally Acclaimed “Musician with a Message”
Insights provided by Dave Carroll will enlighten audiences to the unlimited emerging opportunities and challenges offered by todays globally connected consumers.
 
Dave Carroll, Canadian singer songwriter with a 20 year career in the music business recently became known around the world from his Youtube music video trilogy called “United Breaks Guitars”.  Carroll’s experience in a frustrating customer service process with United Airlines was extensively chronicled by almost every major news media in the world to become one of the most successful customer service complaints of all time. Along with his creative use of social media, his message is estimated to have reached over 120 million people globally.  Harvard Business School and Rothman School of Business have both recently completed comprehensive business cases on United Breaks Guitars. Dave has presented on Capitol Hill in Washington, DC and delivered keynote addresses at Columbia University and numerous customer experience and social media events across North America.
Dave Carroll will inspire, reinvigorate and unleash the entrepreneurial minds and spirits within your organization, from frontline customer service representatives to the C-suite executive. Many other great motivational speakers, presenters, and thought leaders provide insights about what others are doing and often prescribe specific “processes or approaches” you could follow. Dave’s uniquely delivered messages wrapped in his multi-genre music, unveils his incredible, continuing journey and learning’s from a first person perspective – That of someone in the trenches and just doing it!
Dave Carroll, the “Musician with Message" continues to innovate, explore and break exciting new social networking ground. Dave’s personal approach to life, coupled with his unique creative talents inspires music and videos that deeply resonated with the everyday man. Carroll’s musical storytelling ability is a leading force for significant change in the way organizations, across all industries and sectors, can and must improve their interactions and relationships with all stakeholders - customers, employees and even owners.
The March 2010 YouTube release of his final song in the United Breaks Guitar trilogy, provided closure on his customer experiences with United Airline. However, Dave has renewed all his social media channels and launched new websites that proactively engage three overlapping communities of interests. For his vastly expanded base of music fans, www.DaveCarrollMusic.com offers insights and access to his unique music and storytelling. At www.RightSideofRight.com people that are interested in further exploring both good and bad “Customer Experiences”, are encouraged to continue the dialogue and share their insights and stories. At www.BigBreakSolutions.com, Dave provides the opportunity to explore the types of solutions he as a musician can provide and encourage other “like-minded” people and organizations to engage with him to move toward a shared mission: To “Improve the World, One Experience at a Time”.

 

Date & Time: 
June 8, 2010 - 6:30pm - 9:00pm